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This page is information about our order fulfillment process and policies. If you have any additional questions please contact us. Please use the frequently asked questions section below or scroll to read all of VigorousLiving.com's policies. |
| Shipping Information How much is shipping? What options are available? Do you ship to overseas military? Where else do you ship outside of the continental US? |
| Sales Tax and Payment Information What payment methods do you accept? Do you charge sales tax? |
| VigorousLiving.com Online Security What kind security does Vigorousliving.com have for online transactions? |
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Order Acceptance and Fulfillment |
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Return Policies |
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Shipping Policies VigorousLiving.com also ships to most international countries using Deutsche Parcel Post and Fedex International shipping methods. You can calculate your shipping rate and check our country list at checkout. |
| Shipping Transit Times Average delivery times for UPS and FedEx Ground are 2-5 business days. Once your order is shipped, you will be emailed a shipping confirmation and tracking number. Domestic orders that are shipped via US Priority Mail are delivered within 2-3 business days after shipment; US Priority Mail to AK, HI, Military addresses and US Territories typically take 3-9 business days after shipment. Upon shipment of your order, you will be emailed a shipment confirmation and a delivery confirmation number so you can confirm that your order has been delivered. Delivery times for international orders vary based on the shipping method chosen and the country you live in. |
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Payment Information
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| Secure Ordering at VigorousLiving.com All online transactions at VigorousLiving.com are handled with a Geotrust 128-bit SSL encryption certificate. When you enter your personal information and credit card number into our order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you have any further questions about our security please feel free to contact us at customerservice@vigorousliving.com. |
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Order Acceptance and FulFillment VigorousLiving.com cannot not accept any items back if they have been opened. If a product is returned to us and is opened credit cannot be issued. This includes boxes with "nutrition bars" or "packets" in them. Please call us 1-800-480-9850 during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns. Product returns cannot be accepted after 30 days. VigorousLiving.com cannot accept product back if it has been more than 30 days since the customer received their order. Damaged Shipments: Protein/Nutrition Bar Policies: During the warm Summer months, some melting and changes in consistency of protein bars is to be expected during shipment. Bars are always kept at appropriate storage temperatures in our state-of-the-art warehouse facilities. Any changes in consistency occur as the result of delivery vehicles which we have no control over. In ordering bars during the warm months the customer assumes full responsibility for any changes in consistency. We recommend placing the bars in the refrigerator for several hours and then storing in a cool, dry place. VigorousLiving.com guarantees that your product will be four months or more within the products expiration date. If short dated product is received please contact us and a replacement will be sent out. At VigorousLiving.com we try to provide as much information about products as we possible can. Although we make every effort manufacturers can slightly change their products' supplement facts without our knowing. Changes are made to the website as soon as new product information becomes available. While we pride ourselves for our nutritional content we cannot be held responsible for manufacturer changes to their products. |

