Our Policies

This page is information about our order fulfillment process and policies. If you have any additional questions please contact us. Please use the frequently asked questions section below or scroll to read all of VigorousLiving.com's policies.

Shipping Information
How much is shipping? What options are available?
Do you ship to overseas military?
Where else do you ship outside of the continental US?

Sales Tax and Payment Information
What payment methods do you accept?
Do you charge sales tax?

VigorousLiving.com Online Security
What kind security does Vigorousliving.com have for online transactions?

Order Acceptance and Fulfillment
How long will it take for my order to ship?
Will I get an order confirmation after I place my order?
Is it important that I provide the correct billing address for my credit card?
If I live in Canada, are there any restrictions?

Return Policies
What happens if I received the wrong product and/or my product was damaged?
Can I return opened items?
Are there any fees for returning unopened product(s)?
How long do I have to return unopened product(s)?
Does VigorousLiving.com guarantee the products they sell?

Shipping Policies
UPS and Fedex Domestic Shipping Options (actual rate) - All Fedex and UPS shipping options are charged based on actual rates. If you want to find out what your shipping costs are please choose the items you are interested in, put them in your shopping cart, and proceed to the payment page. On the payment page, you can calculate all shipping options. If you orders ships via UPS or FedEx, we will email you your tracking number within 12 hours after your order ships.

Priority Mail and First Class Mail (actual rate) - VigorousLiving.com ships via USPS Priority Mail and First Class Mail to all locations in the US, Virgin Islands, Puerto Rico, Guam, and Military addresses. These shipping cost are actual rates provided by the US Postal Service. You can calculate your rate at checkout.

VigorousLiving.com also ships to most international countries using Deutsche Parcel Post and Fedex International shipping methods. You can calculate your shipping rate and check our country list at checkout.

Shipping Transit Times
Average delivery times for UPS and FedEx Ground are 2-5 business days. Once your order is shipped, you will be emailed a shipping confirmation and tracking number. Domestic orders that are shipped via US Priority Mail are delivered within 2-3 business days after shipment; US Priority Mail to AK, HI, Military addresses and US Territories typically take 3-9 business days after shipment.

Upon shipment of your order, you will be emailed a shipment confirmation and a delivery confirmation number so you can confirm that your order has been delivered.

Delivery times for international orders vary based on the shipping method chosen and the country you live in.

Payment Information
If you are paying with a debit card or credit card we accept American Express, Discover, Mastercard, and Visa. Otherwise, we will accept Google Checkout

Sales Tax

VigorousLiving.com is located in Massachusetts where no sales tax is charged on nutritional supplements.

Secure Ordering at VigorousLiving.com
All online transactions at VigorousLiving.com are handled with a Geotrust 128-bit SSL encryption certificate. When you enter your personal information and credit card number into our order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you have any further questions about our security please feel free to contact us at customerservice@vigorousliving.com.

Order Acceptance and FulFillment
Most orders will be shipped within 0-48 hours after the order is placed. Please scroll up to Shipping Policies to view the transit times for the shipping methods available. Scroll up for the transit times.

After you place an order with us, an invoice for your order will appear onscreen and also will be emailed to you. You can also use this confirmation email to track your package after your order is shipped. Please print the onscreen page and save the email for your records. You will also recieve the tracking number in your email when your order ships.

If the billing address on your order does not match the billing address on the credit card the order will not ship. VigorousLiving.com uses a national AVS matching system that verifies every credit card billing address that is used on the site. If the incorrect billing address is provided we will email you and ask you to provide the correct billing address; if that information is not provided within two weeks the order will be cancelled. Credit card fraud is at an all time high and we must protect the interests of the cardholder.

We reserve the right to cancel any order for any reason. If a fraudulent credit card is used on our site we will notify the cardholder's bank and contact the cardholder immediately.

We no longer ship products containing the following ingredients to Canada due to customs difficulties: L-Carnitine, Yohimbe, and DMAE.

Return Policies
If you received the wrong item in your order or if your order was damaged during shipment, please do not open the items and contact us immediately so we can ship the proper items to you and give you instructions on returning any errors or damages.

VigorousLiving.com cannot not accept any items back if they have been opened. If a product is returned to us and is opened credit cannot be issued. This includes boxes with "nutrition bars" or "packets" in them.

We will apply a 15% restocking fee to all unopened returned product(s) that are authorized returns (unauthorized returns are subject to a 25% restocking fee). VigorousLiving.com does not give credits back for shipping costs paid on original order. It is the customer's responsibility to pay for return postage and properly insure the package.

VigorousLiving.com cannot accept product back if it has been more than 30 days since the customer received their order.

VigorousLiving.com guarantees that your product will be four months or more within the products expiration date. If short dated product is received please contact us and a replacement will be sent out.

At VigorousLiving.com we try to provide as much information about products as we possible can. Although we make every effort manufacturers can slightly change their products' supplement facts without our knowing. Changes are made to the website as soon as new product information becomes available. While we pride ourselves for our nutritional content we cannot be held responsible for manufacturer changes to their products.